Rk77 Privacy Policy — Your Data Is Our Responsibility
Last updated: January 2025
Introduction
The rk77 platform places the highest priority on protecting user privacy. In this privacy policy, we explain in detail how your personal data is collected, stored, used, and kept secure. We conduct all our operations in accordance with applicable data protection laws in Bangladesh and international standards. When you create an account on rk77 or use the platform, you will be considered to have automatically accepted this privacy policy. We reserve the right to update this policy at any time and users will be notified of changes in a timely manner.
What information is collected
When registering on the rk77 platform, your name, email address, mobile number, date of birth, and residential address are collected. National ID or passport information may be requested for identity verification. For financial transactions, payment method details such as mobile banking numbers or bank account information are collected. Your device information, IP address, browser type, and login activity logs are automatically recorded while using the platform. This information is used solely to improve platform security and service quality.
How data is used
Collected data is primarily used for account management, transaction processing, and customer service. User activity is monitored to prevent fraud and ensure platform security. Your preferences and usage patterns are analyzed to provide a more enhanced and personalized experience. Data may also be used to fulfill applicable legal obligations and respond to requests from regulatory authorities. With your consent, data may be used to send promotional offers and updates, though this consent can be withdrawn at any time.
Sharing data with third parties
Rk77 never sells or rents your personal data. However, limited data may be shared with trusted third parties for payment processing, identity verification, and technical services. Strict confidentiality agreements are maintained with these partners and they may only use the data for specified purposes. Data may be provided to relevant authorities under legal obligations or court orders. In any such data sharing, only the minimum necessary information is shared.
Data protection methods
Rk77 uses industry-standard encryption technology to keep your data secure. All sensitive data is transmitted via SSL/TLS encryption and stored securely on servers. Two-factor authentication is available to prevent unauthorized access to your account. Our security team conducts regular system audits and responds quickly to any potential threats. However, complete security on the internet cannot be guaranteed, so you are also responsible for keeping your password and login credentials safe.
Data retention period
Necessary data is retained while your account is active. Even after account closure, certain data may be kept for a specified period to meet legal obligations. Financial transaction records are retained for the period required under applicable laws in Bangladesh. Once the retention period expires, data is securely deleted or anonymized. If you have any questions about data retention, please contact the support team.
Your rights
You may request to view, correct, or delete your stored data at any time. The option to opt out of promotional communications is always available. You also have the right to object to data processing or request restrictions on it. To exercise these rights, contact the support team and we will process your request in a timely manner. In some cases, complete deletion of data may not be possible due to legal obligations, in which case you will be informed in detail.
Cookie Policy
The rk77 platform uses cookies to enhance your browsing experience. Essential cookies are necessary for the core functions of the platform and cannot be disabled. Analytical cookies help us understand how users interact with the platform, which helps improve service quality. You can manage cookies through your browser settings, though disabling certain cookies may limit some platform features. A cookie consent notice is displayed the first time you use the platform.
Frequently Asked Questions About Privacy
No, rk77 never sells or rents your personal data. Limited data is shared with trusted partners only for essential services such as payment processing and identity verification, and they are bound by strict confidentiality agreements. Your data is not shared with any third party beyond legal obligations. The security of your data is our highest priority. If you have any concerns, please contact the support team.
To request correction or deletion of your data, contact the support team and describe your request in detail. Our team will typically provide an initial response within 72 hours. After identity verification, applicable data will be updated or deleted. However, some data may need to be retained for a specified period due to legal obligations. To learn more about this, please visit our FAQ View page.
Rk77 does not directly track GPS location. However, IP addresses are recorded at login for security purposes, which may allow approximate location to be determined. This is primarily used to detect unauthorized account access. Location permission on your device is not required to use the rk77 app or website. For further privacy-related questions, please contact the support team.
If any significant changes are made to the privacy policy, a notice will be posted on the platform and registered email addresses will be notified. The effective date of the changes will be clearly stated at the top of this page. Continued use of the platform after changes have been made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. If you have any objections to a change, please notify the support team.